VIP Host — Remote (Worldwide)

Location and working arrangements

Applicant eligibility: Worldwide

• Vacancy-wide (no geographic assertion): Remote

Market focus: New York

Overview

The host manages ongoing relationships with highly engaged players, using regular contact and local events to understand their needs. The role introduces relevant game offerings and promotions, handles escalations and gathers feedback that can improve the platform. Commercial awareness and customer care work together: the host looks for growth opportunities while maintaining the service standards and responsible-gaming requirements of the VIP programme. Decisions draw on data, trends and direct customer conversations. It suits someone comfortable owning a relationship across several touchpoints and collaborating with others when a customer issue needs specialist attention.

Requirements

• Relevant degree or equivalent experience.
• At least three years in sales, account management or a customer-facing role.
• Analytical judgement and confident use of data and trends.
• Ability to obtain and maintain required state gaming licences.
• Collaborative approach in a fast-moving environment.

Responsibilities

• Develop trusted relationships with VIP players.
• Manage communications, events and customer escalations.
• Introduce relevant games, channels and promotions.
• Collect feedback and identify service improvements.
• Operate within VIP and responsible-gaming policies.

Conditions

• Full-time remote employment supporting the New York market.
• Travel, nights and weekends are required.