Anonymous professional profile · 34B60B84
High-Value Gambling Accounts and Safer Gaming Manager
UK gambling customer operations professional with direct responsibility for high-value customer accounts, safer gambling decision-making and compliant retention activity. Has analysed player behaviour, deposits and customer journey issues, coordinated across commercial, risk and compliance teams, and supervised safer gambling staff. Earlier experience includes betting retail and hospitality operations. Demonstrated customer segmentation and engagement work does not imply ownership of CRM marketing automation platforms.
- Candidate reference
- 34B60B84
- Candidate-provided location
- Wigan, United Kingdom
- Languages
- English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
High-value managed accounts officer
Supported premium customer relationships, monitored engagement and coordinated safer-gambling-aware account initiatives.
Safer gambling supervisor and officer
Assessed customer risk, supervised staff, resolved sensitive cases and maintained compliance-led customer service.
Betting retail supervisor
Managed customer enquiries and retail betting service operations.
Hospitality shift team member and supervisor
Supported customer service, staff coordination and daily operational standards.
Capabilities
- High-value account management
- Player retention
- Safer gambling procedures
- Customer risk assessments
- Stakeholder coordination
- Gambling AML support
- Customer journey improvement
- Player activity analysis
- Complex issue resolution
- Team supervision
- Regulated customer communication
Industry experience
- Gambling and betting
- Customer operations
- Retail and hospitality
Education and training
Five GCSE qualifications reported, including Maths, English and Business; additional sixth-form study, without a stated qualification result.
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