Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- Conditional on the source role
- Work arrangement
- Hybrid
- Physical workplaces
- Sliema, Malta
- Applicant eligibility
- Applicant geography not specified
Overview
Own relationships with high-value gaming customers, supporting tailored engagement and responsible retention initiatives. Maintain player profiles, coordinate CRM campaigns and report market-specific account metrics while handling escalations in a regulated environment.
Requirements
- Experience in VIP account management or iGaming customer relations.
- Knowledge of regulated gaming service and responsible-play requirements.
- Ability to use CRM information and performance reports.
- Strong customer communication and operational coordination.
- Availability for occasional out-of-hours and weekend coverage.
Responsibilities
- Maintain dedicated key account relationships and player engagement plans.
- Design compliant VIP retention and bonus initiatives.
- Coordinate complex support matters and follow-ups.
- Maintain accurate CRM profiles and market KPI reporting.
- Work with gaming operations and CRM teams on player lifecycle changes.
Conditions
- Full-time, hybrid position in Sliema, Malta.
- Occasional out-of-hours and weekend customer support coverage.