Anonymous professional profile · 3D35CD69
French- and English-Speaking iGaming VIP Retention and Service Leader
Bilingual VIP customer relations professional with documented iGaming experience in premium player support, account retention, reactivation, player segmentation and personalized promotions. Has supported multilingual VIP portfolios, handled escalated player requests, monitored account engagement and collaborated with payment, risk and customer support teams. Earlier customer-service leadership includes coaching teams, reviewing quality, coordinating support workloads, resolving complex technical and billing issues and monitoring performance indicators. Also experienced with e-commerce operations and telecommunications service supervision. The professional record includes a future-dated gaming entry that is not used as proof of completed employment.
- Candidate reference
- 3D35CD69
- Candidate-provided location
- Belgrade, Serbia
- Languages
- French, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
iGaming VIP Specialist and Retention Manager
Provided individualized VIP support, retention and promotional communications, monitored player accounts and coordinated escalations with payments and operational teams.
Gaming Customer Support Team Leader
Led customer-service personnel, supervised player support quality, developed staff skills and cooperated with risk and compliance colleagues.
Customer Care and Technical Support Supervisor
Coached service teams, organized queues, reviewed operational performance and resolved complex customer and technology issues.
E-commerce Project Manager
Supported online storefronts, product catalogues, website operations, SEO and digital customer-service processes.
Enterprise Technical Support Supervisor
Coordinated incidents, technical escalations and team responses for business connectivity and communication services.
Capabilities
- VIP account management
- Player retention
- Reactivation strategies
- Customer segmentation
- Personalized promotions
- Player engagement
- Deposit and withdrawal support
- CRM reporting
- Customer support
- Complaint resolution
- VIP escalation
- Service quality assurance
- Team leadership
- Performance coaching
- KPI monitoring
- SLA management
- Risk awareness
- AML escalation support
- Technical support
- Customer service operations
- Multilingual communication
- Process improvement
- E-commerce operations
- Customer relationship management
Tools and platforms
- Zendesk
- HubSpot
- LiveChat
- Jira
- Slack
- Microsoft Teams
- Google Workspace
- Microsoft Office
- Casino CRM and back-office platforms
Industry experience
- iGaming VIP services
- Customer support
- Telecommunications
- E-commerce operations
- Technology support
Education and training
Bachelor of Business Administration qualification is listed; institution and study dates are omitted.
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