Anonymous professional profile · A639D934
VIP Relationship Management and Customer Support Professional
Customer relationship professional with direct experience serving VIP customers in iGaming, alongside a broader background in English-language customer support. Handles personalized VIP communications, account concerns, retention and reactivation activities, monitors engagement through CRM records, and coordinates with payments, verification, fraud and support colleagues. Earlier service work involved high-volume ticket handling, technical and payment issue escalation, and customer satisfaction monitoring. Additional experience spans call-centre and data-entry tasks, commodity operations and teaching.
- Candidate reference
- A639D934
- Candidate-provided location
- Yerevan, Armenia
- Languages
- Russian — native, English — C1
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
VIP Manager
Supports high-value iGaming customers through proactive communications, tailored engagement, retention and reactivation; reviews CRM activity and coordinates payment, KYC, fraud and service concerns within responsible gaming policies.
Customer Service Representative
Handled a high volume of English-language email support requests involving accounts, payments and platforms, escalating complicated technical or payment cases through ticketing systems.
Data Entry and Call-Centre Clerk
Performed data-entry and call-centre work.
Commodity Expert and Manager
Worked in commodity-related operations and management.
History and Social Studies Teacher
Taught history and social studies and undertook homeroom responsibilities.
Capabilities
- VIP account relationship management
- Customer retention and reactivation
- Personalized customer engagement
- Customer issue resolution
- CRM record management
- Churn-risk monitoring
- Payment and account issue coordination
- KYC and fraud team coordination
- Responsible gaming awareness
- High-volume email ticket support
- Ticket prioritization and escalation
- Customer satisfaction monitoring
- Call-centre and data-entry work
- Teaching and classroom management
Tools and platforms
- CRM systems
- Jira
- Helpdesk systems
- Telegram
- SMS
Industry experience
- iGaming
- Customer support
- Education
- Commodity operations
Education and training
Bachelor's degree in pedagogical sciences, with history and law studies; specialist diploma in commodity expertise.
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