Anonymous professional profile · F5EFFFAA
Spanish-Market Casino VIP and Luxury Client Relationships Professional
VIP relationship professional with customer-portfolio experience across online gaming and premium service industries. Has managed high-value Spanish-market gaming players, analyzed deposits and engagement patterns in CRM, coordinated tiered retention and reactivation programs, organized tailored VIP hospitality and handled responsible-gambling and verification requirements. Previous work includes private aviation brokerage and cabin hospitality, luxury clienteling, family-office operations and executive administration. Experienced in commercial negotiation, sensitive high-value customer relationships, client-book management and collaboration with payments, compliance and operations teams. Spanish-speaking, proficient in English and open to relocation and other roles.
- Candidate reference
- F5EFFFAA
- Candidate-provided location
- Madrid, Spain
- Languages
- Spanish, English, French
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
High Value Gaming Relationship Manager
Managed casino VIP portfolio relationships, used CRM segmentation, designed reactivation offers, coordinated hospitality, addressed verification and responsible-gambling cases and worked on withdrawals and payments.
Executive Office and Operations Manager
Coordinated executive schedules, office procedures, travel, vendor relationships, documents and operational workflows.
Private Aviation Broker and Hospitality Specialist
Negotiated premium aircraft charter arrangements, managed client changes, coordinated exclusive travel experiences and delivered individualized service.
Luxury Online Client Advisor
Provided remote high-value customer advice, CRM follow-up, after-sales service and cross-border order support.
Premium Airline Service Professional
Supported international premium-cabin travelers and customer experience.
Capabilities
- High-value player management
- VIP customer portfolios
- Casino retention
- Player reactivation
- Deposit analysis
- CRM segmentation
- Tiered loyalty strategies
- Responsible gambling
- KYC and AML collaboration
- VIP hospitality
- Customer issue resolution
- Client-book management
- Luxury clienteling
- Premium aviation services
- Private charter brokering
- Commercial negotiation
- Executive operations
- Customer lifecycle
- Cross-functional collaboration
- Stakeholder management
- CRM data quality
- Customer support
Tools and platforms
- Salesforce
- Optimove
- HubSpot
- Advanced Excel
- Microsoft Office
- Google Workspace
- Slack
- Notion
- Trello
Industry experience
- iGaming
- Luxury retail
- Private aviation
- Executive services
- Family offices
Education and training
Higher technical qualification in cross-platform application development and training in customer success foundations. Additional growth-focused professional development currently in progress; institutions and dates omitted.
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