Anonymous professional profile · 3D4CCEFD

VIP Player Relationship and Retention Manager

Player relationship and loyalty specialist with direct iGaming VIP portfolio experience, including personalised engagement, retention follow-up and bonus proposals. Has worked with CRM, payments, risk and support colleagues to resolve player issues and maintain service quality. Earlier customer relationship work involved responding to enquiries, managing expectations and escalating complex cases. The application reports a longer iGaming tenure than the dated CV demonstrates; aggregate experience is calculated from the documented roles.

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Candidate reference: 3D4CCEFD
Candidate-provided location: Minsk, Belarus
Languages: English, Russian

City and country are candidate-provided and have not been independently verified.

Professional background

Professional experience

Completed overall employment experience: 2 years across Complete months documented in relationship management and customer service roles, including a shorter specific iGaming VIP period; applicant's larger sector-duration claim is not confirmed by dated CV.

Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.

iGaming customer relationship manager

Supported a portfolio of high-value players through tailored engagement, retention follow-ups, bonus proposals and coordination with operational teams.

Customer relationship manager

Resolved general service enquiries, communicated with customers and escalated complex requests.

Capabilities

VIP player relationship management
Player retention
Personalised engagement
Loyalty offers
Customer enquiries
Conflict resolution
Churn-risk follow-up
CRM coordination
Cross-functional escalations
Performance reporting
Account management

Tools and platforms

Jira
Microsoft Excel
Tableau
CRM tools

Industry experience

iGaming
Customer support

Education and training

Teacher education and professional-development studies recorded; degree completion and qualification level not specified.

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