Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-10-12
- Open until
- 2027-01-10
- Employment type
- Full-time
- Source-listed languages
- English; French
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Toronto, Canada
- Applicant eligibility
- Applicant geography not specified
Overview
The account manager owns a portfolio of VIP players across English- and French-speaking audiences. Day-to-day service spans phone, email, text and chat, with attention to each customer’s preferences and changing needs. Player behaviour and market insight inform retention, reactivation and growth opportunities. Close collaboration with CRM, marketing, product, payments, trading and operations helps resolve complex issues and improve the customer journey. In-person events are another part of the relationship, alongside flexible support when customers need help outside standard hours. The role therefore combines commercial account ownership with detailed service coordination and the judgement required to manage several high-value relationships at once.
Requirements
- Fluent English and French.
- Essential casino knowledge or experience.
- Extensive customer-service, account or relationship-management experience.
- CRM knowledge, organisation and attention to detail.
- Prior VIP, gaming, betting or event experience advantageous.
Responsibilities
- Manage and develop the VIP player portfolio.
- Provide personalised service across communication channels.
- Identify retention and reactivation opportunities.
- Coordinate customer-journey improvements and attend VIP events.
Conditions
- Full-time hybrid employment in Toronto, Canada, with two office days weekly.
- Occasional evenings, weekends, in-person events and travel may be required.