Anonymous professional profile · 3565BEE4
Sportsbook Operations and VIP Relationship Manager
Experienced sportsbook operations and VIP relationship manager with direct responsibility for player engagement, loyalty offers, bonus campaigns and CRM coordination. Has led VIP account management, managed commercial budgets and worked with trading, risk and support teams on player-related issues. Earlier professional experience includes gaming customer service, partner assistance, banking enquiries and administrative document verification. Holds reported training in anti-money-laundering and responsible gambling. Aggregate employment experience spans several sectors rather than exclusively iGaming.
- Candidate reference
- 3565BEE4
- Candidate-provided location
- Malmö, Sweden
- Languages
- Swedish, English, Serbian, Croatian, Bulgarian, Spanish
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Sportsbook operations manager
Coordinated sportsbook promotions, CRM activity, bonus administration, wager checks and collaboration with trading and risk functions.
Senior VIP relationship manager
Led VIP account strategy, segmentation, budget oversight, team guidance and high-value customer engagement.
Gaming account and partner support
Managed customer relationships and supported gaming partners, payment enquiries, account verification and technical issues.
Customer service adviser
Assisted consumers through multiple support channels, including banking-related enquiries.
Administrative verification
Earlier public-sector experience checking documentation and handling administrative responsibilities.
Scope: Senior
Capabilities
- VIP player relationships
- VIP segmentation
- Customer retention
- Sportsbook promotion operations
- Bonus and free-bet administration
- CRM campaign execution
- Bet checks
- Player behaviour review
- Cross-functional coordination
- Team coaching
- P&L and budget oversight
- Customer support
- Partner communications
- KYC and account enquiries
Tools and platforms
- Zendesk
- PureCloud
- Windows
- macOS
Industry experience
- iGaming
- Sportsbook
- Customer service
- Financial services
Education and training
Bachelor's degree in Economics recorded in the CV; police-service vocational education. AML and Responsible Gambling certifications are also reported.
Hiring through InVault
Start a conversation about this candidate.
Contact InVault to discuss this candidate. Current availability and any private profile access are handled separately; submitting an enquiry does not reserve a candidate or provide a CV.
Alternatively, contact InVault on WhatsApp or Telegram, quoting reference 3565BEE4.