Anonymous professional profile · 0A3B273F
iGaming VIP Account Management and Loyalty Operations Leader
Account management and customer loyalty professional reporting more than ten years of experience in iGaming VIP relationships and retention, with additional B2B account management and investor relations experience. Has directed VIP teams and operations, recruited and coached account managers, managed high-value player relationships, developed VIP segmentation, retention initiatives, promotions and hosted events. Experience extends to responsible gaming and anti-money laundering operational considerations, compliance collaboration, customer experience feedback and reporting on programme performance. Has supported European and North American player markets, alongside business customer relationships and onboarding outside iGaming.
- Candidate reference
- 0A3B273F
- Candidate-provided location
- St Julian’s, Malta
- Languages
- Finnish — native, English — fluent, German — intermediate, Swedish — intermediate
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Head of VIP Account Management
Recruited, coached and led VIP managers, set retention strategy, oversaw promotions and reporting, and coordinated with CRM, product and compliance.
VIP Operations Manager
Managed VIP teams, customer segmentation, promotional initiatives, service feedback and compliance-aware operations.
Senior VIP Account Manager
Supervised customer markets and direct reports, supported staff development and managed high-value retention campaigns.
VIP Account Manager
Managed high-value betting customers, tailored customer retention approaches and coordinated VIP events across markets.
B2B Account Manager
Built ongoing corporate relationships, supported onboarding and tailored client service and account strategies.
Investor Relations and Business Development Support
Supported prospect databases, investor communications, market research and business development.
Capabilities
- VIP account management
- VIP operations leadership
- Player retention and loyalty
- Team recruitment and coaching
- VIP segmentation
- High-value customer engagement
- Responsible gaming and AML awareness
- Retention campaigns and promotions
- VIP events and hosting
- Marketing and product collaboration
- Customer feedback programmes
- Revenue and customer value reporting
- B2B relationship management
- Customer onboarding
- Commercial negotiation
- Stakeholder coordination
Tools and platforms
- CRM platforms
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Industry experience
- iGaming
- Online betting
- Customer loyalty
- B2B payroll services
- Online marketing
- Investment relations
Education and training
Bachelor of Business Administration with studies in international management and global marketing; additional university studies in marketing, supply chain management and human resources.
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