Anonymous professional profile · 53641CB7

iGaming Retention and VIP Account Management Professional

iGaming retention and VIP account-management professional who reports three years of industry experience. The CV's dated employment records independently establish two completed years across player support and VIP account-management roles. Has managed active and high-value player relationships, individualized retention offers, customer enquiries and coordination with payments and technical teams. Works with customer account verification, responsible gambling and AML-related processes, spreadsheet reporting and gaming back-office tools.

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Candidate reference: 53641CB7
Candidate-provided location: Tbilisi, Georgia
Languages: Georgian, English, Russian

City and country are candidate-provided and have not been independently verified.

Professional background

Professional experience

Completed overall employment experience: 2 years across documented iGaming retention, VIP account management and customer support employment.

Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.

Retention and VIP account management

Maintained player portfolios, handled VIP communications and tailored offers, and coordinated with technical and payments teams to address account issues.

Customer and player support

Responded to account, verification and payment enquiries via chat, telephone and email, escalating specialist issues and monitoring their resolution.

Capabilities

VIP account management
Player retention
Personalized promotions
Customer support
Payment and technical issue escalation
Account verification and KYC
Responsible gambling procedures
AML and fraud checks
Retention campaigns
KPI tracking
Cross-team coordination

Tools and platforms

Microsoft Excel
Google Sheets
iGaming back-office systems
Bonus engine tools

Industry experience

iGaming
Casino player services

Education and training

Undergraduate-level studies in logistics and marketing are listed; completion or degrees awarded are not established.

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