Anonymous professional profile · 17DC32DB
Italian-Speaking Strategic Client Relationships and VIP Account Professional
Italian-speaking client-relationship and account-growth professional with longstanding FinTech experience managing VIP and high-value clients, introducing-broker partners, retention, client reactivation and complex trading-platform accounts. Application reports about 15 years managing Italian-speaking financial-services clients; the complete career also includes online gaming customer engagement, ownership and management of a hospitality business, and earlier operational data-analysis work. FinTech responsibilities have covered direct and partner-generated account portfolios, personalized client offers, commercial opportunities, technical escalations, complex account structures and coordination with support and compliance teams. Prior entrepreneurship involved staff, supplier, financial and operational oversight. Earlier analytical work includes automated reporting and an operational systems migration. The applied iGaming CRM manager vacancy is a target; evidence supports CRM use and gaming sales, not independent management of an iGaming CRM function.
- Candidate reference
- 17DC32DB
- Candidate-provided location
- Tel Aviv, Israel
- Languages
- Italian, English, Hebrew
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Senior Financial Client Relationship and Strategic Accounts Professional
Developed direct and introducing-broker account relationships across Italian-speaking markets, supported VIP and high-value customers, strengthened retention, managed complex technical and platform enquiries, developed corporate and partner opportunities, and coordinated escalations and account growth across teams. Career progression included earlier client acquisition and sales.
Online Gaming Client Engagement and Sales Professional
Engaged Italian-speaking online gaming customers by phone and live chat, supported customer relationships and sales in a target-driven setting.
Hospitality Business Co-Owner and Managing Partner
Co-managed a customer-facing hospitality and entertainment business, overseeing operations, staff, suppliers, commercial development, financial results, branding and marketing.
Operations and Data Analysis Professional
Supported data processing, reporting and operational improvement, assisted transition between enterprise computing systems, and developed analytical spreadsheets to identify commercial discrepancies.
Scope: Senior strategic accounts (CV role title)
Capabilities
- VIP and high-value client relationship management
- FinTech customer retention and reactivation
- Italian-speaking client engagement and account development
- Introducing broker partnership relationships
- Commercial account growth and consultative selling
- Complex trading-platform client support
- Master/MAM and corporate account structures
- Client needs assessment and personalized offers
- Cross-functional complaint and technical escalations
- CRM use and customer portfolio management
- Lead acquisition and conversion
- Online gaming telephone and live-chat sales
- Business co-ownership and commercial leadership
- Hospitality operations and financial management
- Staff, supplier and marketing management
- Data analysis and automated reporting
- Systems transition and operational coordination
- Customer relationship strategy and problem resolution
Tools and platforms
- CRM systems
- Trading platforms
- Master/MAM account systems
- Microsoft Excel
- IBM legacy systems
- AS/400
- AI productivity tools
Industry experience
- FinTech and trading client services
- VIP account management
- Online gaming customer sales
- Hospitality and entertainment
- Business operations and analytics
Education and training
Completed technical-commercial diploma in Accounting and Business Administration. Professional development in AI foundations and AI collaboration tools is listed; provider-issued certification details beyond the listed programs are not independently verified.
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