Anonymous professional profile · 8E265567
iGaming CRM Project Management, Creative Operations and Customer Support Professional
iGaming project and operations professional with four source-reported years in gaming-sector customer service, team leadership and cross-functional CRM/creative coordination. Progressed from frontline player support to team lead and project management, developing a practical understanding of customer journeys, service quality, product operations and CRM campaign execution. Coordinates CRM, design and content teams, manages task planning and deadlines, supports promotional communications and brand launches, and performs visual quality checks on marketing assets and websites. Uses customer engagement and workflow tools to automate processes, organize work and support reliable campaigns. Earlier experience includes customer support for financial services, resolving banking product enquiries and complex service issues. Brings customer-facing understanding, project delivery, workflow optimization and digital communication experience to the target CRM management role.
- Candidate reference
- 8E265567
- Candidate-provided location
- Novi Sad, Serbia
- Languages
- Russian, English, Serbian
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
iGaming Project Manager — CRM and Creative Operations
Coordinated CRM, design and content teams, scheduled priorities and deadlines, supported campaigns, used customer communication tools, completed visual QA and improved workflows.
Customer Support Team Lead — iGaming
Supervised support staff, reviewed KPIs, trained teammates, handled escalations and improved procedures.
iGaming Customer Support Specialist
Responded to player questions, resolved operational and technical problems and provided customer assistance.
Banking Customer Support Specialist
Explained financial products, handled banking enquiries and resolved complex client service problems.
Scope: iGaming Project Manager and former Customer Support Team Lead
Capabilities
- iGaming CRM project coordination
- Customer lifecycle communication support
- CRM and marketing campaign execution
- Creative production management
- Cross-functional project coordination
- Workflow design and automation
- Website and marketing visual QA
- Task planning and delivery scheduling
- Customer support team leadership
- Service quality and KPI monitoring
- Staff training and coaching
- Customer issue escalation and resolution
- Product and operational process understanding
- Reporting and data management
- Brand launch coordination
- Digital project management
Tools and platforms
- Smartico
- Customer.io
- Jira
- Confluence
- Figma
- Google Workspace
- Microsoft Office
Industry experience
- iGaming and online casinos
- CRM and marketing operations
- Customer service and support
- Banking and financial customer services
Education and training
Management studies with a Marketing specialization. A university attendance period is listed, but qualification completion is not expressly established.
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