Anonymous professional profile · A242427B
Customer Success, Account Management and Client Relations Professional
Client relationship and customer success professional with more than fifteen years of reported hospitality and events experience. Has handled premium event clients, managed accounts from initial enquiry and onboarding through contract delivery and renewal, and developed long-term relationships with returning groups and commercial partners. Experience includes customer complaint resolution, upselling, contract negotiation, CRM pipeline tracking, staff supervision and daily venue operations. Also worked in software quality assurance on web and mobile applications, collaborating with developers to investigate and verify defects. Seeking to transfer client relationship skills into VIP management; direct iGaming employment is not established.
- Candidate reference
- A242427B
- Candidate-provided location
- Batumi, Georgia
- Languages
- English — fluent, Russian — native, Polish — conversational speaking; strong comprehension
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Bar and Venue Manager
Managed private-event and group customer relationships, contractual bookings and renewals, CRM follow-up, supplier negotiations and operational teams.
Software QA Engineer and Analyst
Tested mobile and web applications, designed test plans, documented defects and collaborated with developers on fixes and regression verification.
Bartender and Hospitality Supervisor
Supported regular customers, resolved complaints and supervised service operations and shifts.
Capabilities
- Customer success
- Account management
- Client onboarding
- Client retention and renewals
- VIP-style customer service
- CRM pipeline management
- Contract negotiation
- Upselling and cross-selling
- Customer complaint handling
- Event and venue operations
- Team leadership and staff training
- Client feedback management
- Quality assurance testing
- Bug reporting and regression testing
- Cross-functional coordination
Tools and platforms
- HubSpot CRM
- Toast POS
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Google Workspace
- Slack
- Microsoft Teams
- Zoom
- Trello
- Jira
- Bugzilla
Industry experience
- Hospitality
- Events
- Customer relationship management
- Software quality assurance
Education and training
Master's degree in business and marketing; training in software quality assurance and web development.
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