Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-10-12
- Open until
- 2027-01-10
- Employment type
- Full-time
- Source-listed languages
- Chinese / Mandarin
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Singapore
- Applicant eligibility
- Applicant geography not specified
- Market focus
- APAC
Overview
Manage a strategic portfolio of mid-market customers using blockchain compliance software. This senior individual-contributor role combines responsibility for account health and renewals with informal coaching of peers. It requires understanding customer objectives, identifying risks before a renewal becomes difficult and showing how the service contributes to useful outcomes. Leadership comes through practical expertise and collaboration rather than formal people management.
Requirements
- Bring proven customer-success, account-management or renewal experience in B2B software, including complex mid-market accounts and strong retention results.
- Use Mandarin at native proficiency, communicate effectively with executive stakeholders and use AI-based tools fluently to improve customer insight and workflows.
Responsibilities
- Maintain account plans and a clear view of customer engagement, retention risk and expansion opportunities across the portfolio.
- Lead renewal discussions and commercial negotiations, keeping forecasts accurate and aligning the agreement with customer needs and business objectives.
- Run business reviews that connect product use with customer value, and coordinate product or specialist support where it will improve adoption.
- Share effective practices for account planning, health assessment and escalations, helping peers develop their approach and improving regional playbooks.
Conditions
- This is full-time hybrid work in Singapore.