Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- Conditional on the source role
- Work arrangement
- Hybrid
- Physical workplaces
- Sydney, Australia
- Applicant eligibility
- Applicant geography not specified
Overview
Own consultative relationships with enterprise payment merchants in Sydney, advising on payment strategy and coordinating account development across commercial, integration, legal and support teams. Plan merchant deliverables, resolve cross-functional concerns and communicate customer insights that influence payment products and regional growth.
Requirements
- At least six years of B2B account management, relationship management or customer success experience in fintech or payments.
- Strong strategic problem-solving and project management capabilities.
- Working knowledge of major e-commerce and payment technologies and the Australian payments market.
- Ability to build trusted relationships with enterprise merchant stakeholders, including senior executives.
- Highly organized approach to prioritizing competing responsibilities in a fast-moving environment.
- Ability to translate merchant feedback into actionable recommendations for product and commercial leadership.
Responsibilities
- Create and maintain merchant-specific account development plans.
- Build consultative relationships with key merchant and partner stakeholders.
- Advise merchants on payment strategy and product adoption.
- Project-manage merchant deliverables and coordinate with Sales, Legal, Integration and Support.
- Communicate regional customer feedback and emerging payment needs to internal leadership.
Conditions
- Full-time Sydney-based role with a hybrid working arrangement and three office days per week.