Anonymous professional profile · B2156A83
Multilingual iGaming VIP Account and Retention Manager
Multilingual iGaming VIP and key account professional with experience managing high-value casino player relationships for the Italian market. Has designed personalized engagement, reward and reactivation communications, maintained customer portfolios and addressed escalated enquiries in cooperation with operational and risk teams. Experienced in Zendesk administration, customer-service workflows and responsible-gaming requirements. Earlier career includes multilingual technical and customer support, social media coordination and independent creative business development, including e-commerce and marketing automation. Experience spans customer-facing and creative sectors rather than exclusively VIP management.
- Candidate reference
- B2156A83
- Candidate-provided location
- Sofia, Bulgaria
- Languages
- Bulgarian, English, Italian
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
iGaming VIP Key Account Manager
Managed high-value casino player relationships in an international market, personalized offers and engagement, reactivated accounts, monitored commercial targets and coordinated escalations.
Multilingual Casino Customer Support Agent
Assisted players through customer-service channels and resolved account or game-service concerns before moving into VIP relationship work.
Technical Support and Customer Success Specialist
Resolved technology and customer enquiries through remote service channels and supported ongoing customer relationships.
Independent Digital Media and E-commerce Operator
Developed personalized digital products, managed online-store workflows and coordinated creative production and performance marketing.
Freelance Creative Production Specialist
Supported commercial audio, voice and digital-media assignments including editing and production work.
Capabilities
- VIP account management
- High-value player relations
- Casino customer retention
- Reactivation campaigns
- Personalized player engagement
- Account management
- Customer experience
- Italian-language client relations
- Responsible gaming awareness
- Zendesk administration
- Customer-service workflows
- Complaint escalation
- Risk and payments coordination
- Negotiation
- Upselling
- Multilingual support
- Technical support
- Customer success
- Social media management
- E-commerce operations
- Creative campaign production
- Marketing automation
Tools and platforms
- Zendesk
- Google Sheets
- Google Workspace
- Microsoft Office
- Shopify
- Klaviyo
- Meta Ads
- Adobe Photoshop
- DaVinci Resolve
- Adobe Audition
Industry experience
- iGaming
- Online casino
- VIP relationship management
- Customer support
- Digital creative services
- E-commerce
Education and training
Language-focused secondary education is listed; no completed postsecondary qualification is established.
Hiring through InVault
Start a conversation about this candidate.
Contact InVault to discuss this candidate. Current availability and any private profile access are handled separately; submitting an enquiry does not reserve a candidate or provide a CV.
Alternatively, contact InVault on WhatsApp or Telegram, quoting reference B2156A83.