Anonymous professional profile · C641DD3B
iGaming VIP Account Management and Retention Leader
iGaming VIP account management professional reporting four-plus years of sector experience across sportsbook and casino services. Has managed high-value player portfolios, tailored retention and loyalty activity, assessed engagement and revenue indicators, and coached VIP account teams. Earlier work included supervising chat quality, resolving escalations and identifying support process improvements. Experience spans individual relationship ownership and leadership responsibilities.
- Candidate reference
- C641DD3B
- Candidate-provided location
- Rio de Janeiro, Brazil
- Languages
- English, Portuguese
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
VIP account management leadership
Guided VIP account managers, set retention objectives, reviewed customer portfolio metrics and coordinated targeted campaigns.
VIP key account manager
Managed valuable gaming customer relationships, tailored rewards and offers, handled escalations and monitored loyalty outcomes.
Customer chat quality and team evaluation
Reviewed support-team performance and escalations, assessed service issues and identified coaching and process needs.
Scope: Senior
Capabilities
- VIP account management
- High-value player relationships
- Customer retention
- Player loyalty programmes
- Personalised offers
- Portfolio performance analysis
- Revenue monitoring
- Team coaching
- Chat performance assessment
- Customer escalations
- Process improvement
- Cross-functional coordination
Tools and platforms
- Salesforce
- Microsoft Office
- Jira
- Bitrix
- Slack
Industry experience
- iGaming
- Sports betting
- Online casino
Education and training
History studies reported as incomplete; no completed degree claimed.
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