Anonymous professional profile · 11BF58A2
iGaming VIP Relationship Management and Crypto Casino Support Professional
Gaming and customer-relationship professional with more than ten years of reported iGaming and related industry experience, including VIP player portfolio management for online casino and poker customers, retention campaigns and crypto-native gaming operations. Has handled premium customer support, sportsbook and casino account enquiries, deposits, withdrawals, KYC, fraud prevention and responsible gaming procedures. Experience includes casino product and provider coordination, onboarding and mentoring colleagues, CRM-supported loyalty campaigns and compliance-aware player engagement. Broader background includes customer support in banking, strategic business development and retail management.
- Candidate reference
- 11BF58A2
- Candidate-provided location
- Chiclana De La Frontera, Spain
- Languages
- English — fluent, Dutch — fluent, German — beginner, French — beginner, Spanish — beginner
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
VIP Account Manager
Managed high-value player relationships, retention offers, VIP events and coordinated fraud and compliance issues across gaming operations.
Crypto Gaming and Blockchain Consultant
Supported poker, casino and sportsbook VIP portfolios, crypto payments, wallet-security checks, game-provider coordination and loyalty programmes.
Casino and Sportsbook Customer Support Specialist
Resolved customer account, payment, gameplay, compliance and technical enquiries, including crypto and fiat transactions.
Banking Customer Support and Onboarding Specialist
Provided remote account and payment support, KYC checks and GDPR-aware records for banking customers.
KYC Consultant and VIP Support Specialist
Assisted sportsbook customer verification, fraud checks, payment reviews and VIP account support.
Strategic Sales Partner
Developed business prospect pipelines and engagement with senior decision-makers.
Casino Host and Live Game Presenter
Provided direct casino guest experience and live dealer operations.
Retail Manager
Led retail operations, team supervision, sales and payroll responsibilities.
Capabilities
- VIP player relationship management
- Player retention and loyalty
- Poker, casino and sportsbook customer service
- Crypto and fiat gaming payments
- KYC document checks
- AML and fraud prevention
- Responsible gaming procedures
- High-value customer portfolios
- CRM campaign coordination
- Player engagement and promotions
- Casino provider coordination
- Partner and affiliate support
- Team mentoring and training
- Banking customer service
- Sales prospecting
Tools and platforms
- HubSpot
- Optimove
- Tableau
- Zendesk
- Intercom
- Jira
- Google Analytics
- Confluence
- Slack
- Skype
- Telegram
Industry experience
- iGaming
- Casino
- Sportsbook
- Crypto gaming
- Financial services
- Retail
Education and training
Studied game and interactive media design; completion of a specific degree or certification is not established.
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