Anonymous professional profile · 6070DED4
iGaming Customer Support and Learning Operations Professional
Customer-support professional with direct iGaming experience assisting players through tickets, live chat, telephone and email on accounts, gameplay, deposits, withdrawals, sports betting and promotions. Duties include identity verification, fraud and AML risk flagging, responsible gaming controls, transaction disputes, and coordination with internal teams. Has substantial earlier experience in HR learning and development, training administration, learning-management systems and employee enablement. Additional work includes travel-booking support, gym reception and fitness coaching, customer service and therapeutic companionship. Business administration degree studies are underway, not completed.
- Candidate reference
- 6070DED4
- Candidate-provided location
- Buenos Aires, Argentina
- Languages
- English — advanced, Spanish — stated, German — beginner
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
iGaming Customer Support Representative
Handled gaming and sports-betting questions, account and payments issues, KYC documents, responsible gaming interactions and relevant AML risk escalations.
Learning and Talent Development Specialist
Designed and coordinated learning programmes, administered LMS workflows, managed reporting and course content and supported platform training and acceptance testing.
Travel Customer Support Agent
Managed travel booking changes, refunds, accommodation questions and customer records through reservation and ticket platforms.
Therapeutic Companion
Provided practical and emotional assistance to individuals during life and health challenges.
Reception and Customer Service Assistant
Handled member enquiries, bookings, payments and general venue administration.
Fitness Coach
Led fitness classes, developed training programmes and supported participants at different ability levels.
Customer Service Assistant
Handled sales transactions, invoicing, stock and customer requests.
Capabilities
- iGaming customer support
- Player account assistance
- Payment and withdrawal enquiries
- KYC document review
- AML risk identification
- Responsible gaming procedures
- Chargeback support
- Source-of-funds review support
- Ticket escalation
- Customer complaint resolution
- LMS administration
- Training and enablement
- Training content development
- Travel booking support
- Fitness instruction
- Customer reception
- Customer data and records
Tools and platforms
- Zendesk
- Intercom
- Confluence
- Jira
- GR8 Backoffice
- Oracle RightNow
- Amadeus
- Microsoft Office
- Learning Management Systems
Industry experience
- iGaming
- Training and HR
- Travel
- Fitness and hospitality
- Customer support
Education and training
Bachelor's degree in business administration in progress, with coursework substantially completed but thesis outstanding; completed technical secondary studies in economics and organizational management; professional diploma in general physical preparation.
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