Anonymous professional profile · 704394FD
Customer Support and IT Helpdesk Specialist
Customer support and IT helpdesk professional with experience handling telephone and email enquiries, troubleshooting computer systems, managing access credentials and recording customer information accurately. Has assisted with server and network administration during technical placements and handled guest verification and overnight front-desk operations. Holds IT support and cybersecurity professional certificates. Interested in Spanish-speaking customer operations and shift-based work; the applied-for iGaming role is a target, not evidence of prior gaming-sector employment.
- Candidate reference
- 704394FD
- Candidate-provided location
- Santander, Spain
- Languages
- Spanish, English, Catalan, Chinese
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Customer service agent
Answered telephone and email enquiries, maintained customer records and managed concurrent requests.
IT support and systems assistant
Supported hardware and software troubleshooting, operating-system installation, user access, remote assistance and network or server administration in placements.
Overnight receptionist
Handled guest check-in and verification, transaction records and independent overnight duties.
Capabilities
- Customer enquiries
- Telephone and email support
- Technical troubleshooting
- Hardware and software installation
- Account and credential administration
- Identity verification
- Accurate data entry
- Remote IT assistance
- Network troubleshooting
- Incident handling
- Overnight operations
Tools and platforms
- Windows
- Linux
- Active Directory
- AnyDesk
- VMware ESXi
Industry experience
- Customer services
- Information technology
- Hospitality
Education and training
Professional qualification (Level 2) in IT systems operations; completed Google professional certificates in IT Support and Cybersecurity. Technical workplace training through IT placements.
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