Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-10-12
- Open until
- 2027-01-10
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- Conditional on the source role
- Work arrangement
- Hybrid
- Physical workplaces
- Jersey City, United States
- Applicant eligibility
- Applicant geography not specified
Overview
The analyst works on the payment experience across sportsbook and casino products, combining transaction monitoring with practical customer support. Unusual activity needs careful investigation, while legitimate payment problems need timely coordination with providers and internal teams. Chargeback and dispute analysis helps identify recurring issues and opportunities to reduce risk. The role also supports testing and introduction of new payment methods. Collaboration with compliance, fraud, anti-money-laundering and support colleagues keeps operational decisions consistent. Clear judgement matters because cases involve customer information, payment access and sensitive reviews, often with several enquiries requiring attention at once.
Requirements
- At least one year in online payments, banking or financial operations.
- Online betting, casino or digital-payment experience.
- Analytical, customer-service and communication skills.
- Microsoft Office and Excel proficiency.
- Degree or equivalent experience preferred; gaming-payment and AML experience advantageous.
Responsibilities
- Monitor transactions and investigate unusual activity.
- Resolve payment enquiries with providers and internal teams.
- Analyse chargebacks and disputes.
- Help test new payment solutions and improve processes.
Conditions
- Full-time hybrid employment in Jersey City, New Jersey, United States.
- Flexible hours, including possible weekends; required gaming licences must be obtainable and maintained.
Tech stack
- Excel