Anonymous professional profile · 97D33BCF
Spanish-Speaking Customer Service, Ticket Support and Retail Sales Professional
Spanish-speaking customer service professional with experience providing live-chat, ticket, email and telephone assistance, reviewing customer accounts, handling multiple cases and following up on resolutions. Familiar with customer service platforms, CRM workflows and quality reviews of interactions. Earlier back-office work and customer-facing retail roles developed communication, organization, visual merchandising, sales support and multitasking skills. Has supported teams in different service settings and adapted to new operational processes. The available source does not establish direct iGaming player-support employment.
- Candidate reference
- 97D33BCF
- Candidate-provided location
- Gzira, Malta
- Languages
- Spanish, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Customer Service Representative
Provided customer assistance across chat, email, telephone and ticket channels, managed concurrent enquiries and coordinated resolutions.
Back-Office Support Assistant
Supported administrative and service operations, customer information handling and coordination of routine support activities.
Retail Sales Assistant
Assisted shoppers, supported store service and sales operations and worked collaboratively with retail colleagues.
Visual Merchandising and Shop Assistant
Maintained visual displays, assisted customers and supported sales-floor organization.
Capabilities
- Customer support
- Ticket handling
- Live chat
- Email support
- Telephone support
- Customer account reviews
- Case follow-up
- Multitasking
- CRM platforms
- Customer satisfaction
- Problem resolution
- Sales support
- Back-office operations
- Customer communication
- Quality review
- Retail sales
- Visual merchandising
- Display preparation
- Process improvement
- Teamwork
- Task organization
- Attention to detail
Tools and platforms
- Zendesk
- Salesforce
- Customer ticketing systems
- CRM tools
Industry experience
- Customer service
- Contact centers
- Back-office support
- Retail sales
- Visual merchandising
Education and training
High school completion and a course in International Business are listed; no tertiary degree is claimed.
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