Anonymous professional profile · F2C07879
Live Casino Service Support and Gaming Operations Professional
Bilingual communications and live casino operations professional with experience monitoring gameplay, investigating dealer and procedural irregularities, recording incidents and coordinating resolution with technical and operational colleagues. Has worked in surveillance reviewing live and recorded dealer games and player activity, as well as presenting casino table games and maintaining player-facing service standards. Earlier roles cover English-language contact center enquiries, complaint resolution, community management, digital marketing and corporate communications. Brings careful documentation, cross-team coordination, incident response and customer communication in multicultural environments. Interested in further support opportunities and open to relocation.
- Candidate reference
- F2C07879
- Candidate-provided location
- Msida, Malta
- Languages
- Spanish, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Live Casino Service Support Specialist
Monitored live games, investigated irregularities and dealer issues, reviewed game and video logs, documented cases and escalated incidents to relevant technical and operations teams.
Casino Surveillance Officer
Reviewed live and recorded casino games and player or staff behavior, identified procedural concerns and reported issues.
Game Presenter
Conducted live table games, engaged players and followed gaming operation procedures.
Contact Center Customer Service Agent
Responded to customer questions and complaints by phone while tracking response and service goals.
Community and Communications Specialist
Maintained community content and engagement reporting, supported corporate communications, marketing campaigns and administrative coordination.
Capabilities
- Live casino operations
- Gaming surveillance
- Incident investigation
- Dealer error review
- Player disputes
- Video and game log review
- Real-time monitoring
- Procedural controls
- Incident reporting
- Technical escalation
- Casino table game presentation
- Blackjack
- Baccarat
- Roulette
- Dragon Tiger
- English-language customer service
- Complaint handling
- Contact center support
- Community management
- Digital marketing
- Corporate communications
- Stakeholder coordination
- Operational reporting
Tools and platforms
- Casino back-office systems
- Video monitoring
- SAP
- Adobe Suite
Industry experience
- iGaming
- Live casino
- Surveillance and operational compliance
- Customer service
- Digital marketing
Education and training
Studies in social communication and journalism as listed in the CV; degree completion is not independently stated.
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