Anonymous professional profile · BF8DC658
CRM Operations and Customer Retention Manager
CRM and customer-service operations professional with experience managing customer databases, retention and engagement analysis, workflow quality, lead performance reviews and cross-team CRM reporting. Has supported different international markets, tracked customer behavior, produced KPI reports, reviewed underperforming leads and coordinated improvements in CRM processes. Earlier supervisory roles include leading customer-support teams, handling escalations, training colleagues, improving service scripts and managing employee operations. Additional background spans education support services, hospitality administration, retail sales and international guest care. Familiar with CRM tools and reporting systems; direct iGaming employment is not established from the provided source. Interested in new opportunities and potentially relocation.
- Candidate reference
- BF8DC658
- Candidate-provided location
- Limassol, Cyprus
- Languages
- English, Ukrainian, Russian, Turkish
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
CRM Manager
Managed CRM data, customer retention analysis, lead performance review, reporting, wallet-related operational records and cross-functional workflow optimization.
Head of Customer Support
Led service teams, created communication scripts, supported retention and upselling, monitored KPIs, trained staff and coordinated administrative processes.
Customer Service Team Lead
Supervised support agents, crisis and escalation response, staff training, workload planning and service quality.
Education Services Coordinator
Assisted learners with progress, coursework and guidance, monitored outcomes and improved operational retention.
Hospitality and Retail Operations Manager
Handled facilities operations, procurement, stock, customer-facing retail service, employee training and supplier coordination.
Tour and Hotel Representative
Supported international guests with accommodations, information, excursions and issue resolution.
Capabilities
- CRM operations
- Customer retention
- Lead quality review
- Customer segmentation
- Behavioral performance analysis
- CRM data quality
- KPI reporting
- Customer engagement
- Workflow improvement
- Sales and marketing support
- Team leadership
- Staff training
- Customer service escalation
- Crisis resolution
- Process documentation
- SLA monitoring
- Payroll coordination
- Customer upselling
- Client relationships
- Education support
- Hospitality administration
- International guest relations
Tools and platforms
- Confluence
- Notion
- Mattermost
- Slack
- Asana
- Miro
- Usedesk
- AutoFaQ
- Tableau
- Zoho CRM
- Voopty
- AnyDesk
- Microsoft Office
- Google Workspace
- 1C
Industry experience
- CRM and customer operations
- Customer service
- Education services
- Hospitality
- Tourism
- Retail
Education and training
Studies in International Tourism and Management, plus international relations, diplomacy, political science and translation. Short professional courses in unit economics, conflict management, mentoring, team leadership and employee development. Degree awards are not established from the CV.
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