Anonymous professional profile · 72A7A3F3
Bilingual iGaming VIP Account Management and Retention Specialist
Experienced VIP account manager with a background in online gaming player relations, retention and high-value customer service. Has managed international VIP portfolios, monitored player engagement, devised personalized outreach and reactivation strategies and responded to payment or account complications. Familiar with onboarding premium players, segmenting activity, monitoring player value, handling promotional requests and cooperating with payments, KYC, risk and technology teams. Earlier gaming customer-service work covered live chat, telephone and email enquiries about deposits, verification and bonuses. Also brings experience in prospect qualification and CRM record keeping from a commercial development role.
- Candidate reference
- 72A7A3F3
- Candidate-provided location
- Thailand
- Languages
- French, English, Hebrew
The country is candidate-provided and has not been independently verified. City is not recorded.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Senior iGaming VIP Account Manager
Managed premium player relationships, monitored retention and activity, personalized offers and reactivation, and coordinated complex payment or verification concerns.
iGaming Customer Service Agent
Handled player deposit, bonus and account-verification questions over chat, phone and email and escalated unusual cases.
Sales Development Representative
Developed and qualified outbound prospects, maintained CRM information and coordinated commercial handovers.
Capabilities
- iGaming VIP account management
- High-value player retention
- VIP onboarding
- Player reactivation
- Player segmentation
- Churn mitigation
- Customer relationship management
- GGR monitoring
- LTV monitoring
- KYC escalations
- AML case coordination
- Payments support
- Withdrawal issues
- Crypto transaction enquiries
- Bonus support
- VIP communications
- Player engagement
- Complaint resolution
- Live chat
- Email support
- Phone support
- Account risk coordination
- CRM reporting
- Sales qualification
Tools and platforms
- Freshdesk
- Trello
- Microsoft Excel
- Google Sheets
- Casino CRM and back-office platforms
Industry experience
- iGaming
- VIP casino relations
- Player retention
- Customer support
- Sales development
Education and training
High school diploma listed; no higher qualification is claimed.
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