English-Speaking Forex / CFD Retention Agent — Sofia, Bulgaria

Overview

This Sofia-based position is for English-speaking professionals with previous Forex / CFD retention or relevant financial-markets sales experience. The role focuses on maintaining relationships across an active portfolio, following up with inactive clients, handling commercial objections and keeping accurate CRM history.

Requirements

• Fluent or native-level English.
• Previous Forex / CFD retention, sales or relevant financial-markets experience.
• Strong client communication and negotiation skills.
• Experience managing active and inactive client relationships.
• Confident objection and reactivation handling.
• Accurate CRM and portfolio-management habits.
• Ability to work full-time from an office in Sofia.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage ongoing communication with English-speaking clients.
• Maintain regular portfolio follow-up.
• Re-engage inactive accounts.
• Handle retention and commercial objections.
• Maintain accurate CRM notes and scheduled actions.
• Identify issues requiring operational escalation.
• Work toward retention and portfolio-performance targets.

Conditions

• Full-time, office-based in Sofia, Bulgaria.
• Previous relevant Forex / financial-markets retention or sales experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Full-time, office-based in Sofia, Bulgaria, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.