German-Speaking Forex / CFD Retention Agent — Sofia, Bulgaria

Overview

This Sofia-based role is for German-speaking professionals with previous Forex / CFD retention, brokerage account-management or closely related trading-sales experience. The work focuses on managing ongoing relationships, responding to client concerns, negotiating effectively and maintaining disciplined portfolio follow-up.

Requirements

• Fluent or native-level German.
• Working English.
• Previous Forex / CFD retention, brokerage account-management or relevant trading-sales experience.
• Strong negotiation and relationship-management skills.
• Experience handling objections and inactive accounts.
• Comfort managing client portfolios through a CRM.
• Ability to work full-time from an office in Sofia.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage ongoing communication with German-speaking clients.
• Maintain structured portfolio follow-up.
• Handle retention objections and client concerns.
• Re-engage inactive accounts where appropriate.
• Maintain accurate CRM records.
• Escalate operational issues when required.
• Work toward retention and portfolio targets.

Conditions

• Full-time, office-based in Sofia, Bulgaria.
• Previous relevant Forex / CFD client-facing experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation assistance may be available depending on the hiring partner.
• Full-time, office-based in Sofia, Bulgaria, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.