Anonymous professional profile · 6FEC24D4
German-Speaking B2B Sales, Customer Retention and IT Support Professional
Customer-facing sales and service professional whose background spans B2B software sales, client onboarding and retention, IT helpdesk work, business travel service and finance operations. In a software sales role, qualified leads, demonstrated services, managed closing and post-sale relationships, and supported cross-selling. Earlier IT support responsibilities included cloud productivity-platform deployment, migration, troubleshooting and incident handling. Financial operations experience covered reconciliations, collections, data administration and supervision of an outsourced accounting process, while customer-service work included travel arrangements, complaints and dispute resolution. The source also notes later freelance sales projects in real estate, payment systems and forex/CFD, without providing detailed responsibilities or evidence of a particular amount of forex experience. The applied-for forex conversion role remains a target rather than a substitute for demonstrated industry history.
- Candidate reference
- 6FEC24D4
- Candidate-provided location
- Frankfurt, Germany
- Languages
- German, English, Spanish
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
B2B Software Sales Executive
Qualified leads, presented solutions, closed deals and supported customers through onboarding, retention, post-sales activity, cross-sell and upsell of software and hosting services.
IT Helpdesk Analyst
Supported cloud productivity implementations, migrations and troubleshooting, including core mail and file-sharing services, and resolved business-customer service incidents.
Business Travel Consultant
Arranged and amended corporate itineraries and supported business travellers, including handling complaints and customer-service issues.
Accounts Receivable / Payable Accountant
Handled reconciliation, collections, account analysis and finance data, and coordinated an outsourced accounting team.
Customer Service Adviser
Assisted accommodation customers, addressed disputes, resolved complaints and coordinated guest-service needs.
IT Support Analyst
Resolved first- and second-level incidents for business users, supporting Windows environments and service requests through phone, email and ticketing systems.
Freelance Sales Projects
Source states later freelance commercial projects involving real estate, payment systems and forex/CFD but provides no additional attributable performance details.
Capabilities
- B2B sales and lead qualification
- Software and service demonstrations
- Closing and sales negotiation
- Customer onboarding and retention
- Cross-selling and upselling
- Client relationship management
- Technical customer support
- First- and second-level incident resolution
- Productivity platform implementation and migration
- Cloud software troubleshooting
- Customer complaint and dispute resolution
- Business travel coordination
- Accounts receivable and payable
- Collections and account reconciliation
- Financial data administration
- Outsourced team liaison and supervision
- Customer service by phone and email
Tools and platforms
- Google Workspace and core productivity services
- Microsoft Windows and Windows Server
- IT ticketing systems
- Customer communication by email and telephone
Industry experience
- Software-as-a-Service and web services
- Information technology
- Financial services and accounting
- Business travel and hospitality
- Automotive technology services
- Forex and CFD (freelance projects)
- Payment systems (freelance projects)
- Real estate (freelance projects)
Education and training
Business administration studies and completed high-school diploma; business administration qualification is not represented as a completed degree because completion is not explicitly established.
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