iGaming Customer Support Agent — Vilnius, Lithuania; Riga, Latvia; Tallinn, Estonia

Location and working arrangements

Applicant eligibility: Applicant geography not specified

Physical workplaces: Vilnius, Lithuania; Riga, Latvia; Tallinn, Estonia

• Vilnius, Lithuania or Riga, Latvia or Tallinn, Estonia: On-site

Market focus: Lithuanian gaming brands

Overview

The support role serves customers of Lithuania-focused gaming brands across email, chat and telephone. Each enquiry needs enough accurate information to understand the problem, choose an appropriate solution and follow it through to resolution. Cases that require another team are escalated with clear records, helping the customer avoid repeating the issue. The position also supports colleagues and new team members as part of a shared service operation. Strong listening, writing and computer skills matter because several channels may need attention at the same time, within a changing shift-based workload. Some escalations need coordination with other departments or the team manager.

Requirements

• Excellent written and spoken Lithuanian and English.
• Strong computer and typing skills.
• Experience documenting issues and handling several support channels.
• Ability to gather accurate information through attentive questioning.
• Practical problem-solving and adaptability.

Responsibilities

• Handle enquiries across email, live chat and phone.
• Investigate problems and coordinate resolution.
• Record customer information and escalate specialist issues.
• Support colleagues and help new team members.

Conditions

• Full-time onsite employment in Lithuania, Latvia or Estonia.
• Shifts fall between 09:00 and 22:00, Monday–Sunday.