Anonymous professional profile · 9ED657FF
iGaming Finance, Risk and Customer Support Professional
iGaming operations professional with experience in customer support, financial controls and risk monitoring across casino and sports-betting environments. Has supported customers through call-centre and live-chat systems, reviewed accounts and escalated potential risks. Later responsibilities included monitoring financial transactions, detecting fraud, supporting compliance and reporting, and leading finance/risk team operations with staff scheduling. Comfortable coordinating international operations and working with support and risk teams. Seeking international opportunities and willing to relocate.
- Candidate reference
- 9ED657FF
- Candidate-provided location
- Erzurum, Türkiye
- Languages
- Turkish — native, English — A2 elementary
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Finance Department Specialist
Monitored transactions, supported financial control processes, handled risk operations and financial services supporting gaming companies.
Finance and Risk Team Lead
Led fraud and transaction review activities, coordinated shift planning, reporting and team compliance work.
Customer Support Manager
Coordinated customer-support operations, financial case handling, account reviews and risk monitoring.
Customer Support Specialist
Handled live chat and call-centre customer requests, supported gaming platform services and filed risk reports.
Capabilities
- iGaming customer support
- Transaction monitoring
- Fraud detection
- Risk operations
- Financial controls
- Account review
- Customer case escalation
- Live chat and call centre service
- Finance operations coordination
- Team leadership
- Shift scheduling
- Compliance reporting
- Cross-border team coordination
Tools and platforms
- Jira
- Slack
- Comm100
- Pronet Gaming infrastructure
Industry experience
- iGaming
- Casino
- Sports betting
- Financial services
- Customer support
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