Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 17 August 2026
- Open until
- 15 November 2026
- Employment type
- Full-time
- Location
- Malta — St. Julian's
Overview
Full-time hybrid customer-experience role in St. Julian's supporting online casino and sportsbook players through chat, email and calls.
Requirements
- Fluent Danish.
- Strong English communication skills.
- Strong problem-solving skills.
- Comfortable working shifts, including some nights.
- Previous customer-service experience is an advantage but not mandatory.
- No specific education requirement is stated for this vacancy.
Responsibilities
- Support players through calls, live chat and email.
- Resolve customer queries from start to finish.
- Process KYC documentation and withdrawal requests.
- Carry out account security checks.
- Escalate complex cases where required.
Conditions
- Full-time.
- Hybrid in St. Julian's, Malta.
- Competitive salary plus bonus.
- Working hours: Full-time, hybrid in St. Julian's, Malta; shift-based, including some nights.