Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- English
- Language requirement
- Required
- Work arrangement
- Remote
- Physical workplaces
- Not specified
- Applicant eligibility
- Philippines
Overview
Provide fully remote player service from the Philippines, answering questions about sportsbook betting, casino games, accounts and payment activity. Diagnose customer issues, maintain accurate case notes and escalate matters requiring specialist review.
Requirements
- Previous experience in customer service, ideally live chat support; direct iGaming experience is desirable rather than mandatory.
- Near-native expert spoken and written English for nuanced support of a global customer audience.
- Proficiency with customer support systems and CRM tools.
- Experience handling enquiries and competing priorities in a fast-moving customer service environment.
- Strong critical thinking, problem-solving, multitasking and empathy when managing difficult interactions.
- Ability to collaborate remotely with tools such as Slack, Zoom or Teams and work independently.
- Familiarity with sportsbook, casino platforms, account verification, fraud detection or blockchain is advantageous, not mandatory.
Responsibilities
- Respond to sportsbook and casino player enquiries in live-chat support channels.
- Assist with account access, game information and payment or transaction questions.
- Investigate customer issues with accurate case documentation and appropriate escalation.
- Handle complex or difficult support situations professionally and empathetically.
- Use ticketing and collaboration tools to coordinate with account, risk and technical teams.
- Identify recurring customer problems and recommend service improvements.
Conditions
- Full-time, fully remote role based in the Philippines.