Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- English
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Malta
- Applicant eligibility
- Applicant geography not specified
Overview
Provide responsive service to betting users through live chat and email while monitoring common account and platform questions. Follow regulated customer-service processes, document incidents and coordinate service continuity with internal operational teams.
Requirements
- Previous iGaming industry experience is not required; six months of iGaming experience is preferred.
- English language proficiency at C2 level.
- Eligibility to work in Malta.
- Good computer literacy and structured problem solving.
- Ability to manage customer queries under pressure.
- Availability for evening, weekend and public holiday schedules.
Responsibilities
- Respond to betting platform customers via chat and email.
- Investigate customer account and product enquiries.
- Monitor service accessibility and escalate operational issues.
- Maintain compliant and accurate customer case records.
- Coordinate with team members across shift handovers.
Conditions
- Full-time hybrid role based in Malta.
- Flexible shifts including evenings, weekends and public holidays.