Anonymous professional profile · 414BF0B5
Spanish-Speaking Customer Service, Financial Product Sales and Retention Professional
Spanish-speaking sales and customer-service professional with a substantial career across call-centre support, financial product sales, telesales and relationship retention. In a customer service and back-office role, resolved enquiries, complaints and claims, supported B2B and household customers, conducted cross-selling and helped supervise and train colleagues. Subsequent commercial work included advising customers about credit cards and consumer loans and supporting lead generation and account sales. More recent language-programme sales work involved customer consultations, telemarketing and closing enrolments. Skilled in objection handling, client follow-up, CRM records, service quality and consultative communication. The application separately reports first-time-deposit and retention activity, but the CV does not establish a named Forex or CFD employment role, so the applied-for trading position remains a target rather than a claim of specialist brokerage history.
- Candidate reference
- 414BF0B5
- Candidate-provided location
- Colombia
- Languages
- Spanish, English
The country is candidate-provided and has not been independently verified. City is not recorded.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Customer Support and Back-Office Representative
Handled customer enquiries, complaints and claims, supported cross-selling, assisted business and household clients and took on supervisory and staff training responsibilities.
Financial Products Sales Adviser
Consulted customers on credit cards and consumer lending, handled sales enquiries and supported commercial account conversion.
Language Services Sales Adviser
Managed in-person and telephone client enquiries, prospected new learners and sold educational programmes with a focus on consultative closing.
Scope: Customer-service supervisory and training responsibility
Capabilities
- Spanish-language customer communication
- Call-centre customer support
- Customer complaints and claims handling
- Financial product and credit-card sales
- Consumer lending consultations
- Customer retention and loyalty
- Telesales and prospecting
- Sales conversion and closing
- Consultative selling and cross-selling
- CRM administration and commercial follow-up
- Back-office customer service
- Sales team coaching and supervision
- Office productivity and case management
- Client relationship development
Tools and platforms
- Customer relationship management systems
- Office productivity applications
- Customer service and telemarketing tools
Industry experience
- Customer support and BPO
- Consumer finance and credit products
- Language education sales
- Commercial telesales and client retention
Education and training
Technical training in mechanics with a business administration emphasis. Four semesters of Psychology studies, with no completed degree established. Additional professional coursework in leadership and soft skills. English B2 stated.
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