Anonymous professional profile · 0F545D1C
Spanish-Speaking Customer Service and Contact Centre Operations Supervisor
Customer service and operations professional with substantial experience supervising contact-center teams, monitoring performance and supporting commercial campaigns. Has coordinated employee activities, reviewed KPIs and operational targets, prepared performance reports and dashboards, and coached staff to improve service standards. Earlier customer-facing work involved resolving enquiries, processing telephone sales and maintaining records. More recent hospitality responsibilities include supervising food and beverage teams, managing inventory, handling complaints and delivering guest service. Comfortable using Excel and Power BI to interpret operational performance. Interested in Spanish-language customer support roles; direct iGaming employment is not established.
- Candidate reference
- 0F545D1C
- Candidate-provided location
- Santa venera, Malta
- Languages
- Spanish, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Call Centre Supervisor
Coordinated teams and campaigns, reviewed service KPIs, coached staff, analyzed data and prepared operational dashboards and reporting.
Customer Service Representative
Handled customer enquiries, telephone sales, service requests and customer data records.
Hospitality Bar Operations Supervisor
Supervised food-and-beverage staff, shift planning, inventory, service quality and customer issue resolution.
Hospitality Service Associate
Provided direct guest service, processed food and beverage orders and coordinated with kitchen and service teams.
Capabilities
- Customer service
- Contact centre operations
- Call centre supervision
- Team leadership
- Employee coaching
- KPI reporting
- OKR management
- Quality monitoring
- Commercial campaigns
- Telephone sales
- Customer enquiries
- Complaint resolution
- Operational reporting
- Dashboard creation
- Data analysis
- Microsoft Excel
- Power BI
- Hospitality supervision
- Shift planning
- Inventory control
- Food and beverage service
- SLA compliance
- Process improvement
Tools and platforms
- Power BI
- Microsoft Excel
- Customer records systems
Industry experience
- Contact centres
- BPO
- Hospitality
- Commercial operations
Education and training
Professional qualification in International Business listed alongside training in Power BI, data analysis, commercial management, digital transformation and Excel. Institutions and dates omitted.
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