Anonymous professional profile · 20553143
Spanish-Speaking Back-Office, Financial Operations and Customer Service Professional
Business administration and customer operations professional experienced in back-office case handling, finance-related application workflows, industrial account services, commercial coordination and live casino presentation. In financial back-office work, monitored loan application cases, followed up on documentation and customers, resolved process queries and supported customer recovery. Industrial account responsibilities included order validation, quotations, purchase-order processing, distribution coordination, case reporting and complaint resolution via telephone and chat. Subsequent commercial account duties involved reviewing customer requests, maintaining account and collections documentation, monitoring performance and coordinating internal teams. More recent live casino studio work involves presenting games in English, following procedures, identifying irregularities and communicating with colleagues. Holds an MQRIC-recognised bachelor's degree in Business Administration at MQF Level 6, a technical commercial management qualification and software training. Interested in administrative, back-office and customer support positions, without representing the applied-for iGaming role as prior online player-account support work.
- Candidate reference
- 20553143
- Candidate-provided location
- San Pawl il-Bahar, Malta
- Languages
- Spanish, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Live Casino Game Presenter
Presented live games in English, complied with studio procedures, monitored game accuracy, identified irregularities and coordinated incident resolution with colleagues.
Commercial Account Representative and Adviser
Managed customer requests, tracked account information, supported collections documentation, followed up on commercial processes and contributed to account reporting.
Financial Services Back-Office Associate
Monitored pre-approved credit applications, handled document and promissory-note workflows, contacted customers on pending cases and supported retention and case resolution.
Industrial Customer Service and Back-Office Associate
Validated industrial customer orders, handled telephone/chat support and complaints, processed quotations and purchase orders, coordinated delivery and maintained case records.
Capabilities
- Back-office processing and document control
- Financial services case management
- Loan application monitoring
- Customer follow-up and retention
- Credit process documentation
- Commercial account administration
- Customer collections coordination
- Order validation and purchase order processing
- Industrial customer enquiries
- Delivery and distribution follow-up
- Customer complaint and issue resolution
- Telephone and chat customer service
- Commercial quotation preparation
- Live casino game presentation
- Studio incident and quality reporting
- Cross-functional operational coordination
- Data accuracy and reporting
Tools and platforms
- Microsoft Excel
- Office productivity software
- SAP training
- Business account and loan tracking systems
- Telephone and chat support systems
Industry experience
- Financial services and banking operations
- Industrial supply and commercial accounts
- Back-office and customer support
- Live casino studio operations
Education and training
Completed bachelor's degree in Business Administration, officially recognised in Malta at MQF Level 6. Completed technical qualification in Commercial Management and Contact Centre. SAP software academy diploma and intermediate Excel training. English-language conversation coursework ongoing; separate pronunciation training scheduled but not represented as completed.
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