Anonymous professional profile · 1631A601
iGaming VIP Account Manager, Player Retention and Customer Analytics Professional
VIP player relationship professional experienced in sportsbook and casino customer care, personalized high-value account service, loyalty initiatives and reactivation. Manages ongoing client questions and escalations, monitors player activity and engagement for potential churn, and works with internal teams to resolve service needs. Has developed a player-retention analytics prototype to help colleagues identify accounts needing timely outreach, and supported customer events and operational coordination. Alongside gaming work, runs an independent web services venture, communicating directly with business clients, managing projects and maintaining client relationships through ongoing support arrangements. Familiar with customer engagement by messaging, spreadsheets, CRM pipelines and common web deployment tools. Holds a completed commerce degree in strategic management and expresses interest in fully remote work. Portfolio and retention outcomes are source-reported, not independently verified.
- Candidate reference
- 1631A601
- Candidate-provided location
- Durban, South Africa
- Languages
- English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
VIP Account Manager — Sportsbook and Casino
Maintains high-value player relationships, addresses queries and escalations, delivers tailored offers and retention communications, monitors activity and churn trends, and coordinates VIP events and internal service resolution.
Independent Web Services Founder and Client Manager
Manages small-business client projects, relationship follow-up, CRM pipelines, service launches and ongoing support while building and maintaining digital services.
VIP Retention Analytics and Team Workflow Projects
Designed player-engagement risk scoring and retention-support tooling and contributed a shared operational scheduling application for team use.
Scope: VIP Account Manager with independent business management responsibilities
Capabilities
- Casino and sportsbook VIP player support
- High-value account relationship management
- Player retention and reactivation
- Personalized communication and offers
- Customer complaint handling and escalation
- Player activity and churn-signal review
- Customer segmentation and engagement reporting
- VIP event and hospitality coordination
- CRM pipeline management
- Spreadsheet reporting and analytics
- Client relationship management for web services
- Independent project and account management
- Web application prototyping and deployment
- Cross-team customer service coordination
Tools and platforms
- Microsoft Excel
- Google Sheets
- WhatsApp Business
- CRM pipeline tools
- Claude-assisted workflows
- GitHub
- Vercel
- Render
Industry experience
- iGaming and sportsbook operations
- VIP customer relations and retention
- Web services and digital client support
Education and training
Completed Bachelor of Commerce degree in Strategic Management and secondary education.
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