Anonymous professional profile · 7ADB120F
Sales, Account Management and Customer Support Professional
Sales and client-support professional who reports more than eight years of experience in German- and English-speaking business markets. Has handled inbound customer enquiries, outbound sales, lead qualification, customer-needs assessment, product presentations, negotiations and after-sales follow-up. Experience also includes communication with clients of an investment business regarding trading-related services. Familiar with CRM record-keeping, sales pipeline management and performance indicators. Applied for a Forex/CFD retention vacancy; specific prior retention-agent expertise is not established by that target alone.
- Candidate reference
- 7ADB120F
- Candidate-provided location
- Belgrade, Serbia
- Languages
- Serbian, English, German
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Sales and account management
Handled outreach and inbound requests, presented offerings, assessed customer needs, negotiated sales and maintained CRM records.
Investment-sector client communication
Supported business relationships and client conversations about trading-related services.
Customer support
Responded to customer enquiries by telephone and email, maintained service records and supported issue resolution.
Capabilities
- B2B and B2C sales
- Customer acquisition
- Outbound sales calls
- Inbound customer support
- Account management
- Lead qualification
- Sales pipeline tracking
- CRM records
- Negotiation
- After-sales service
- KPI monitoring
- Client relationship management
- Trading-services client communication
Tools and platforms
- CRM systems
- Sales tracking tools
Industry experience
- Business and consumer sales
- Customer support services
- Investment-related client services
Education and training
Bachelor's degree in business management.
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