Anonymous professional profile · 3668F3EE
Multilingual Chat Support, Customer Retention and CRM Operations Professional
Multilingual customer support and commercial-service professional with more than two source-reported years across high-volume chat operations, retail sales and tourist-facing sales. Progressed from entry-level to senior chat support responsibilities, handling simultaneous conversations, resolving objections, maintaining quality and response standards and coordinating issues through CRM and technical-ticketing systems. Earlier retail responsibilities included client consultations, upselling, payments, order fulfilment, delivery coordination, returns, warranties and stock administration. Tourist retail work developed multilingual communication, product presentation and sales. Has practical frontline experience in player-related support and retention challenges and seeks to move toward specialized CRM strategy; the applied CRM Manager role does not establish prior CRM campaign leadership.
- Candidate reference
- 3668F3EE
- Candidate-provided location
- Baku, Azerbaijan
- Languages
- Russian, Azerbaijani, English, German
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Senior Chat Support Specialist
Handled simultaneous customer chats, resolved objections, maintained service quality standards, documented CRM requests and escalated technical issues through ticketing and internal teams.
Retail Sales Manager
Consulted customers, handled sales objections, upselling, payments, orders, deliveries, returns and stock and warranty administration.
Tourism Retail Sales Consultant
Presented products to international visitors, supported group sales and adapted customer communication across languages.
Scope: Senior chat support specialist with prior retail sales management title
Capabilities
- High-volume live chat support
- Customer objection handling and retention
- Customer service SLA and quality adherence
- Multilingual written communication
- CRM records and escalation coordination
- Technical issue reporting
- Retail sales and consultative selling
- Cross-selling and upselling
- Orders and payment processing
- Inventory and warranty documentation
- Customer returns and delivery management
- Tourist customer communication
- Service process documentation
Tools and platforms
- 1C retail business software
- Proprietary CRM systems
- Jira
- Microsoft Office
- Google Workspace
- Adobe Photoshop
- CapCut
- AI productivity tools
Industry experience
- Customer support and iGaming service
- Retail and merchandise sales
- Tourism retail
Education and training
Completed secondary schooling; preparatory studies in German and mathematics and one semester of Computer Engineering. German C1 certificate stated in the CV; no engineering degree completion.
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