Anonymous professional profile · 61645355
Italian-Speaking Casino Player Support and Live Gaming Professional
Italian-speaking customer support professional with direct casino player-service and live gaming experience. Has assisted players through chat and email with account questions, deposits, withdrawals, promotional offers and casino-related concerns, including personalized service for VIP customers. Previous live game presentation responsibilities involved engaging international players through real-time communication and following operational and gaming procedures. Broader experience includes telephone customer service, event organization and transport-related work. Offers complaint handling, problem solving and team communication skills.
- Candidate reference
- 61645355
- Candidate-provided location
- Attard, Malta
- Languages
- Italian, English
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Casino Player Customer Support Agent
Assisted online casino players through live chat and email with accounts, financial transaction enquiries, promotions and personalized VIP support.
Live Casino Game Presenter
Presented games, engaged remote players in real time and followed casino operating and communication standards.
Telephone Customer Service Associate
Responded to customers and addressed service requests through telephone communication.
Events and Customer-Facing Operations Assistant
Supported event organization and customer-oriented transport and operational work.
Capabilities
- Casino customer support
- Live chat
- Email support
- Player account enquiries
- Deposits and withdrawals
- Bonus and promotion support
- VIP customer service
- Live game presentation
- Real-time player engagement
- Casino operations
- Customer communication
- Complaint resolution
- Call-center service
- Event organization
- Teamwork
- Problem solving
- Multitasking
- Customer relations
Tools and platforms
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Google Drive
- Skype
- Zoom
Industry experience
- iGaming
- Live casino
- Customer support
- Call centers
- Events
- Transport services
Education and training
Accounting studies at a commercial technical institute and a hospitality and tourism course are listed; completion of a separately named qualification is not established.
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