Anonymous professional profile · 5546887E
Hospitality Reservations and Customer Relationships Professional
Multilingual hospitality professional with twelve years of reported experience in hotel reservations, group coordination, guest assistance and events. Has managed individual and group bookings, responded to customer and agency enquiries, prepared event arrangements and monitored availability, revenue and sales reporting. Experienced with hotel property-management tools and direct customer service. The iGaming support role is an application target; no prior gaming-sector employment is documented.
- Candidate reference
- 5546887E
- Candidate-provided location
- St Julian's, Malta
- Languages
- Italian, English, French
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Groups and events management
Managed meetings, group bookings and event enquiries from quotation through event operation.
Hotel revenue and sales coordination
Prepared revenue reporting, group contracts, customer show-rounds and booking forecasts.
Reservations and front-office services
Processed bookings and customer enquiries, coordinated room availability and guest arrivals.
Capabilities
- Guest and customer support
- Reservations management
- Group bookings
- Event coordination
- Client relationships
- Sales enquiries
- Revenue reporting
- Room availability
- Customer correspondence
- Event operations
Tools and platforms
- Opera PMS
- Opera Cloud PMS
- SIHOT PMS
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Industry experience
- Hospitality
- Hotel reservations
- Events and tourism
Education and training
Hotel management and hospitality software certificates; completed high-school leaving certificate in modern languages. Bachelor's studies in modern languages and literature were incomplete.
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