Anonymous professional profile · A3E8E31D
International Business Development and Customer Relations Leader
International business development and commercial operations professional reporting more than twenty years of experience across marketing, sales, client services, real estate, insurance and media. Has directed customer-facing teams, developed business partnerships, managed budgets and customer portfolios, and implemented CRM-led sales and retention programmes. More recent experience includes online gaming customer service through phone, chat and email, helping customers with account enquiries, payments, refunds and verification. Also has experience building a hospitality business and coordinating daily supplier, service and operational needs. Interested in client relations and iGaming roles, but direct VIP account-management employment is not established.
- Candidate reference
- A3E8E31D
- Candidate-provided location
- Belgrade, Serbia
- Languages
- Arabic — fluent, English — fluent, Spanish — intermediate
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Senior Online Gaming Customer Service Specialist
Handled gaming customer requests, payments, account verification, refunds and service escalations using CRM and back-office tools.
Business Development Director and General Manager
Led sales teams, customer acquisition, commercial strategy and growth initiatives across real estate, insurance and marketing services.
Marketing and Communications Executive
Coordinated marketing teams, brand development, sponsorships, client relationships and operational budgets.
Business Owner and Hospitality Operator
Managed customer service, purchasing, menu and daily operations for a food-service business.
Capabilities
- Business development strategy
- Customer relationship management
- Online gaming customer support
- Client retention
- Account and payment enquiries
- CRM-driven sales tracking
- Multilingual customer service
- Team leadership
- Commercial forecasting
- Sales negotiations
- Marketing campaigns
- Partnership development
- Budget management
- P&L oversight
- Operations leadership
- Customer escalation resolution
Tools and platforms
- CRM systems
- Gaming back-office systems
Industry experience
- Business development
- iGaming customer support
- Marketing and media
- Real estate
- Insurance
- Hospitality
Education and training
Studies in applied business administration; precise qualification level is not established.
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