Anonymous professional profile · 077DBC1D
High-Risk Payments, iGaming Infrastructure and LATAM Business Development Executive
Senior commercial and operational professional with more than 25 source-reported years across online gaming, sportsbook operations, payment infrastructure, merchant services and international business development. Experienced in matching high-risk merchants and gaming operators with payments, alternative banking, crypto-processing and technical providers, developing B2B partnerships and coordinating onboarding and integrations. Recent commercial work has involved LATAM market entry, multi-currency accounts, open banking, Brazilian instant-payment rails, stablecoin-enabled flows and PSP/operator relationships. Earlier experience includes sportsbook and casino platform sales, retention and affiliate networks, operating management, player support, card and cryptocurrency processing, customer-service quality, VIP programs and live industry events. Combines provider-facing infrastructure knowledge with operational familiarity in payment processing, sportsbook technology, compliance coordination and customer lifecycle management. Holds business and finance qualifications and operates across multilingual international markets.
- Candidate reference
- 077DBC1D
- Candidate-provided location
- San Jose, Costa Rica
- Languages
- Spanish, English, Italian, Portuguese
City and country are candidate-provided and have not been independently verified.
Professional background
Professional experience
Overall employment totals and source-reported industry experience are separate claims. Read the profile summary for the supported distinction.
Business Development Manager — International Banking and Payments
Developed LATAM market opportunities, qualifying companies for international banking and payment services, open banking, multi-currency infrastructure and cross-border transaction flows.
LATAM Payment Infrastructure Business Development Manager
Developed merchant and PSP partnerships, promoted payment connectivity and instant-payment/stablecoin solutions, supported commercial negotiations and integration onboarding.
B2B iGaming Platform Business Development Manager
Developed sportsbook, casino and turnkey technology opportunities with operators, prepared commercial proposals and coordinated technology, payments and affiliate integrations.
Crypto Sportsbook and Casino Retention Consultant
Advised on player lifecycle, retention, loyalty, CRM and customer-value initiatives for crypto-enabled online gaming.
Sportsbook and Gaming Operations Manager
Managed sportsbook workflows, service performance, player support, marketing, VIP, risk, payments, operational KPIs, staff coaching and technology improvement.
Sportsbook Sales, Referral and Retention Professional
Developed referral and affiliate commercial relationships, sales acquisition, CRM promotions, customer retention and sportsbook product campaigns.
Gaming Network Customer and Payment Operations Specialist
Supported payment and card-processing operations, cryptocurrency transaction education, multilingual contact centres, QA, escalation handling and technical support to gaming platform partners.
Online Poker Customer Service Supervisor
Supervised customer-service teams, escalated player complaints, monitored service KPIs, supported account operations and continuous process improvement.
Casino Customer Support and Affiliate Operations Supervisor
Coordinated casino customer service, affiliate operations, player retention, wagering-support workflows and staff development.
Sportsbook and Gaming Contact Centre Manager
Led customer-service and sales operations, workforce planning, reporting, training, complaint resolution and cross-team service standards.
Payout and Customer Service Manager
Managed payout-related customer operations, business development support, sales documentation, product demonstrations and industry relationships.
Scope: Senior commercial business development, operations management, contact-centre and payout management leadership
Capabilities
- High-risk PSP business development
- Merchant acquisition and qualification
- Payment gateway and orchestration partnerships
- Alternative banking and multi-currency accounts
- Open banking and cross-border payments
- PIX and stablecoin payment solutions
- Crypto payment processing and iGaming adoption
- LATAM business development and market expansion
- B2B partnership origination
- Merchant onboarding and technical integration coordination
- iGaming sportsbook and casino platform sales
- Turnkey and white-label technology solutions
- Payment and fraud operations
- Affiliate and referral partnership management
- Player retention and lifecycle CRM
- Sportsbook operations and service quality
- VIP customer and operator relationship management
- Contact centre leadership and training
- Payment processing quality assurance
- Commercial proposals and negotiation
- International industry networking and events
Tools and platforms
- Payment gateways and merchant processing systems
- Open banking
- PIX
- SEPA
- SWIFT
- CHAPS
- Multi-currency payment platforms
- Crypto and stablecoin payment solutions
- Sportsbook player account management systems
- Customer CRM and back-office platforms
- Card processing and payment support systems
Industry experience
- High-risk payments and merchant services
- iGaming and online betting
- Sportsbook and casino operations
- Cryptocurrency and fintech
- B2B iGaming technology platforms
- Alternative banking
Education and training
MBA with Finance emphasis and qualification in International Commerce. Additional studies in Traditional Chinese Medicine and Theology; completion of the latter studies not established.
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