Portuguese-Speaking Forex / CFD Conversion Team Leader — Manila, Philippines — Remote — Philippines, United Arab Emirates, Cyprus, Portugal, or Brazil

Overview

The employer is open to a strong Portuguese-speaking Team Leader from an international brokerage or multilingual call-centre background. The core requirement is the ability to train and improve conversion agents, not simply manage schedules.

Requirements

• Native or fluent Portuguese.
• Relevant English sufficient for internal coordination.
• Proven Forex / CFD conversion experience.
• Previous team-lead, floor-lead, training or supervisory responsibility within a conversion environment.
• Strong understanding of registration-to-FTD performance, call quality, objection handling and lead follow-up.
• Ability to coach underperforming agents and raise consistency across a desk.
• Working knowledge of onboarding, KYC, CRM and dialer/VoIP workflows.
• Comfortable managing targets, feedback, accountability and day-to-day performance.
• Particularly relevant: multilingual call-floor leadership, coaching discipline and the ability to train Portuguese-speaking conversion agents.
• Education: No specific degree requirement was stated; relevant professional experience is the primary qualification.

Responsibilities

• Lead, coach and train an existing Portuguese-speaking conversion team of approximately 10 agents.
• Review calls, follow-up practices, objection handling and closing technique.
• Identify performance gaps at agent and desk level and implement practical improvements.
• Improve registration-to-FTD conversion, contact discipline and lead follow-up.
• Support agents on onboarding, KYC and deposit-related objections.
• Monitor performance through CRM/dialer data and maintain clear accountability.
• Strengthen handover quality between conversion and the existing retention team.
• Work directly with management on immediate conversion-desk priorities.
• Coach Portuguese-speaking agents effectively in a multilingual operating environment.

Conditions

• Full-time leadership role.
• Remote work may be considered.
• Relocation/on-site arrangements may also be considered.
• Philippines-based Portuguese speakers are being sourced for this mandate. Relocation support is available where required.
• Relocation support available; details discussed during interview.
• Working schedule: Full-time; exact hours are discussed during interview.
• This vacancy can be performed fully remotely within the stated hiring countries.
• This is a fully remote role.