Spanish-Speaking Forex / CFD Retention Agent — Belgrade, Serbia

Overview

This Belgrade-based role is for Spanish-speaking professionals with previous Forex / CFD retention or relevant brokerage account-management experience. The position centres on consistent client communication, objection handling, reactivation and accurate management of an assigned portfolio.

Requirements

• Fluent or native-level Spanish.
• Working English.
• Previous Forex / CFD retention or relevant brokerage experience.
• Strong client communication and negotiation skills.
• Experience handling objections and account reactivation.
• Good CRM and portfolio-management discipline.
• Ability to work full-time from an office in Belgrade.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage communication with Spanish-speaking clients.
• Maintain scheduled portfolio follow-up.
• Handle objections and retention discussions.
• Re-engage inactive accounts.
• Maintain accurate CRM notes and future actions.
• Escalate support or operational issues where required.
• Work toward retention and portfolio targets.

Conditions

• Full-time, office-based in Belgrade, Serbia.
• Previous relevant Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Any relocation terms depend on the hiring partner and are confirmed during hiring.
• Full-time, office-based in Belgrade, Serbia, five days per week. Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.