Japanese-Speaking Forex / CFD Retention Agent — Tbilisi, Georgia

Overview

This Tbilisi-based role is for Japanese-speaking professionals with previous Forex / CFD retention, account-management or closely related trading-sales experience. The position focuses on structured client follow-up, maintaining accurate portfolio records, responding to account concerns and re-engaging inactive clients where appropriate.

Requirements

• Fluent or native-level Japanese.
• Working English.
• Previous Forex / CFD retention, account-management or relevant trading-sales experience.
• Strong relationship-management and telephone communication skills.
• Experience handling client objections and reactivation.
• Accurate CRM and portfolio-record management.
• Ability to work full-time from an office in Tbilisi.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Maintain ongoing communication with Japanese-speaking clients.
• Complete structured follow-up across the assigned portfolio.
• Re-engage inactive or previously active accounts.
• Respond to objections and account concerns.
• Maintain accurate CRM history and scheduled actions.
• Escalate operational or client-service issues when required.
• Work toward assigned retention targets.

Conditions

• Full-time, office-based in Tbilisi, Georgia.
• Previous relevant Forex / CFD client-facing sales or account-management experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.