English-Speaking Forex / CFD Retention Agent — Tbilisi, Georgia

Overview

This Tbilisi-based role is for experienced Forex / CFD retention professionals working with English-speaking clients. The position focuses on client portfolio management, structured follow-up, reactivation, objection handling and maintaining strong CRM records across active and inactive accounts.

Requirements

• Fluent or native-level English.
• Previous Forex / CFD retention or trading account-management experience.
• Strong client relationship and telephone communication skills.
• Experience handling objections and reactivation.
• Comfort managing a client portfolio through a CRM.
• Understanding of the Forex / CFD client lifecycle.
• Ability to work full-time from an office in Tbilisi.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage communication with existing English-speaking clients.
• Follow up with active and inactive accounts.
• Handle objections and reactivation conversations.
• Maintain accurate CRM notes and next actions.
• Identify support, verification or payment issues requiring escalation.
• Monitor client engagement across the assigned portfolio.
• Work toward retention and portfolio targets.

Conditions

• Full-time, office-based in Tbilisi, Georgia.
• Previous Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.