French-Speaking Forex / CFD Retention Agent — Tbilisi, Georgia

Overview

This Tbilisi-based role is for French-speaking professionals with previous Forex / CFD retention or closely related trading account-management experience. The position focuses on maintaining client relationships, following up with active and inactive accounts, handling objections, supporting reactivation and keeping accurate CRM history.

Requirements

• Fluent or native-level French.
• Working English.
• Previous Forex / CFD retention or trading account-management experience.
• Strong relationship-management and telephone communication skills.
• Experience with client objections and reactivation.
• Comfort managing a portfolio through a CRM.
• Ability to work full-time from an office in Tbilisi.
• No specific degree or formal education requirement. Relevant language ability, sales/Forex experience where applicable, communication skills and commercial performance are more important.

Responsibilities

• Manage ongoing communication with French-speaking clients.
• Follow up with active and previously active accounts.
• Handle objections, inactivity and reactivation conversations.
• Maintain accurate CRM records and scheduled actions.
• Identify operational issues requiring escalation.
• Support continued client engagement.
• Work toward assigned retention targets.

Conditions

• Full-time, office-based in Tbilisi, Georgia.
• Previous Forex / CFD retention experience required.
• Five-day working week.
• Competitive base salary plus performance bonuses or commission.
• Relocation support may be available depending on the hiring partner.
• Exact daily working hours or shift pattern depend on the hiring partner and are confirmed during the hiring process.