Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- English
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Lisbon, Portugal
- Applicant eligibility
- Applicant geography not specified
Overview
Review incoming fraud claims involving payment flows and customer accounts, analyze transaction evidence, coordinate with external banking and merchant partners and document case outcomes. Support improvements to fraud monitoring through structured case labels and data analysis.
Requirements
- Previous professional experience in fraud operations or fraud investigations.
- Understanding of first-party, third-party and account-takeover fraud patterns.
- Ability to use basic SQL query templates or transaction data extracts.
- Excellent written and verbal English communication.
- Strong case documentation and collaborative investigation skills.
Responsibilities
- Investigate end-to-end fraud claims and liability cases.
- Review transaction histories and fraud indicators.
- Communicate case evidence with partner banks and merchants.
- Label transaction data to improve fraud detection controls.
- Document outcomes and propose updates to investigation playbooks.
Conditions
- Full-time, hybrid position in Lisbon, Portugal.